- Added - Ability to claim a ticket as one self so other mederators do not interfer with a ticket such as flag, close, reply, tp or reply to a ticket, they will only be able to view information about the ticket by viewing a tickets info. Along with their own permission nodes available here.
- Added - A new deletable placeholder "%ticket_claimedby%", more info on the wiki.
- Code - Condensed code for lengthy processes such as the help viewer, mysql checks and small duplicate methods.