I want to clarify the situation so everything is accurate for anyone reading.

What we discussed was not a formal partnership. It was a custom deal, or "partnership" in the sense that we could work closely with his server through tailored services, but it was simply a consulting arrangement alongside other services and not a deeper or ongoing partnership. The options and pricing were shared, but there was no interest on his side, so the conversation was closed and we respected his decision.

When he later reached out with a technical issue, he was directed to our support channels. That is not ignoring support, it is our standard process. All customers, regardless of server size or revenue, go through the same support structure so issues can be tracked and handled by the correct team.

1:1 support or priority assistance is not provided through DMs, and we never offered it to him, so it is unfair to expect that. Outside of that, everyone is treated equally and consistently.

For transparency, here is the full conversation for anyone who wants to review the interaction:
https://imgur.com/a/jNnMtsZ

Really appreciate you sharing this! Glad to hear the Pro edition been treating you well, and it’s great that our support/wiki have helped you get everything running the way you wanted. Thank you very much for being part of our community.

Thanks so much for the awesome review! Also great news, support for 1.21.10 just went live today, so you’re all set. Really glad you’re enjoying the plugin, and we appreciate you considering the paid version when the time’s right!

Thanks so much for the kind words, really glad the premium experience and our ing-ame editor landed well for you. Means a lot to have your support!

Really appreciate you taking the time to share this, it’s great to hear the non-RNG option is to your liking. Our team puts a lot of heart into this plugin, so your feedback means a lot! <3

Thank you for the kind words! Glad to hear our free version is providing an amazing experience for you and your players. Your support really means a lot!

Thanks so much! Glad the plugin made such a strong first impression ahah really appreciate your support! Can’t wait for you to try the full version!

Thank you for your feedback! We're pleased to hear that you found the plugin easy to use, that was one of our primary goals during development. We designed the free version to help you get started with your server, and once it progresses, you’ll have the option to upgrade to one of our premium versions, which offer additional features and benefits.

Thank you so much for your kind words and support! We're glad to hear you're enjoying the features offered in the free version, it means a lot to us. We truly appreciate you recognizing the effort that goes into development and your understanding of the value provided, even without a purchase. Feedback like yours encourages us to keep improving and delivering the best experience possible.

Thank you!

Hello, we said "We already have a CSGO animation on our feature roadmap", not that is already on the plugin.

Hi, we are happy to know you are enjoying our plugin. Appreciate the review! Also we already have a CSGO animation on our feature roadmap.

So, here's the translation of the review for anyone asking:
"SHIT PLUGIN I WASTED 9 HOURS OF MY LIFE ON THIS SHIT AND WHEN I GO TO USE IT IT APPEARS THAT THE LIMIT IS 5 BLABLA, FUCK YOURSELF, I'LL NEVER USE IT AGAIN, DON'T DOWNLOAD THIS DISGRACEFUL GARBAGE!!!!!!!!!!!!!!!!!!!!!"

I guess you can't make everyone happy with a cool plugin. Phoenix Crates is a premium plugin, and naturally, the free version comes with certain limitations which is totally understandable. These limitations are clearly explained on our wiki, and we make it explicitly clear when using the plugin with several messages (toggleable). It seems this person might just be having a bad day and is venting frustration simply because this feature is locked in the free version.

1.1k+ servers currently using our plugin (based on bstats), what are you waiting for? =)

Hi, thank you very much for the feedback, our communtiy team department is currently tracking suggestions via our Discord, make sure to join and share with us every suggestion you have =)

Hello, thank you for your review. We support virtual keys, and can even give them to players offline and via console as well. If you need assistance, join our discord.