We are sorry to hear about your issue. The best solution is to contact us on our official support discord that you can reach out at
https://discord.plugily.xyz . We do not offer private chat support due to a huge amount of requests. Anyway, we got a ticket system that will definitely fit your needs as we respond to all requests on our discord server. We apologize for the long wait for a response, however, please keep in mind that over the holidays the entire team will be spending time with their families. Furthermore, we are an open-source organization that does this purely as a hobby.