To avoid fake reviews, I will show pictures of my conversation with this customer.
1:
https://i.gyazo.com/9ebe3707de75b6dd9573c5116625a7ad.png
2:
https://i.gyazo.com/362aabdfaf54cd2bfef9eaba98876002.png
I respond to you at any time and on the same day, and on a Saturday!
I tell him that he must verify the purchase to receive support and he ignores it.
You must follow the procedure to receive support and I will be happy to help you, no customer was dissatisfied after the purchase and in case of any reason that is not your problem I will refund you even though I do not offer a refund.