The plugin is meant to be truly flexible in every situation possible, and offers some options you might think are counterintuitive to modern competitive factions, but are useful to other casual servers. Simply reading the configuration options is generally enough to understand what they do. The plugin is new, and not a fork, which means the options wont be familiar like FactionsUUID forks, or SavageFactions forks.
1. factions allowed to let enemies place creeper eggs etc:
Easily fixed by going into "protection-config" and then adding the permission to "lockedPermissions", hence locking the ability to change it from your desired value.
2. Support Reply Time & Tickets:
We are not paid for the factionsx core, and it is free as you can see here on spigot. Support is still given out, you just need to be persistent. I think most people are happy with the level of support given, you cannot expect premium level support for free.
I also saw that you didnt just tag one person, you tagged every member of staff for help in the support channel.
3. FPrinter-Addon:
Once you purchased FPrinter addon, you were added to a channel called #factionsx-fprinter, where I see ZERO messages from you asking for support. You should probably ask in the right channel and you will get help, since only buyers are added to the channel.
Generally DMing me for help is a no-no, I did check my dm log with you to find zero messages, so you have asked in general (free) support for premium resource help.
4. FactionsTop:
FactionsX is written from scratch, so its not us making sure there arent any plugins supporting it, simply, no one else has added support yet. I have even written a plugin that proxies FactionsUUID API calls to FactionsX. This is included in the plugin download, and documented in the README.txt file, with which you can try and use your old factionstop.
We have logging on discord and I saw you purchased the generic factionstop PLUGIN. Which was released long before factionsx, while there is an actual FTOP ADDON for sale, which is probably easier to configure if that is what you are after.
You also then proceeded to ask in the #factionsx channel, where the support will assume you are using the ADDON, not the seperate FactionsTop PLUGIN, and you got confused, when you should've asked in the premium channel for the plugin instead...
5: Conclusion:
So in the end, you asked in the WRONG place, gave the WRONG information or lack of information, and only asked in a channel where a lot of people ask for help for both of your questions. But didnt reply to developers when they asked you for errors.
no reply after asking for errors & staff saying to give more information:
https://imgur.com/a/Q8zVmWG
The key for getting help in the free channels is to be persistent, and when you want help with something that is PREMIUM, to well, use the PREMIUM support channels dedicated to it.