Thank you for your review,
but: This is no support-section and you havn't even contacted us in the first place. We do not know about your mentioned "Bugs and problems". How should be fix that when you do not even provide us any help. Please use our discord / issue-tracker next time first or even dm us.
May this thread here
https://www.spigotmc.org/threads/why-reviews-should-not-be-treated-like-a-support-section.489930/ can let you rethink about why you should not treat the reviews like a support-section.