This will answer your first statement.
https://i.imgur.com/ccQEPMq.png
And for your toxic 2nd response.
-You closed your ticket on your own.
-Every ticket made has this in the terms of creating the ticket "- I will try to get to your ticket as fast as I can. I have a life and multiple jobs IRL."
-I don't even need to provide support. I do it anyways in the little spare time that I have.
So for people like you that leave this kind of review. Go find another plugin and don't let the door hit you on the way out.