Did a lot of changes to this one! You can check the full changelog here:
https://github.com/Arctic-Gaming-LLC/OpenTickets/releases/tag/2.1.0

Basically I've started some work on this. I'm migrating the plugin from a "Priority System" to a "Support Group" system. This allows you to set up and assign tickets to specific teams, and generate filtered views this way. Its still early in development - and there's gonna be a lot of UI overhaul to it here soon!

Secondly! Its still open source, but I've migrated from Maven to Gradle. It wasn't fun.