In 10+ years, I have never given a negative rating to a plugin. If a plugin did not perform up to expectations, I simply moved on and found another solution/plugin for my needs. I need to caveat all of this by saying, for the most part, Vulcan performs well as an anticheat.
With that said, the problems arose a few months ago, when a particular setup I was using was throwing false positives, as they were not properly hooked into vulcan's api properly. ( full disclosure, I'm not that smart and I don't know entirely what this means. I just know that vulcan doesnt read the plugins code and views strange movement caused by the plugin as cheating.) Now, I am led to believe this is not the fault of Vulcan, and instead the other plugins I was using. That's fine. I was able to evenutally contact that developer and reach a solution. The problem I had with vulcan was that when contacting support, I was talked to like an absolute idiot. While I enjoy running a minecraft server, I know next to nothing about code. However, for a developer of a plugin to speak to a customer as if he was less than, simply because he was asked if there was a way to fix an incompatibility shocked me to say the least.
Fast forward to now. We are a full week + into the 1.19 update. A plugin that is absolutely essential to my server has not updated. If I understand correctly, it is because Vulcan uses a different framework..? api? than other plugins. Having asked for more information or an eta in every venue I can think of and being flat out ignored, I mentioned in their customer chat, during a discussion about matrix, that I had once used matrix.. thats it. The next 10 minutes I spent being called names like it was 3rd grade recess by multiple individuals, with them bringing up posts from days ago where I had asked for an eta. The fact that this behavior is both allowed and encouraged in the customer chat is disheartening.
With multiple issues in a short amount of time, zero interaction with any type of staff member, I gave up. I submitted a support ticket asking for a refund. Now to be clear, I half expected a no. I have actually used vulcan for months. The refund was simply based on the fact I can no longer use it and have received no support and been belittled when i asked for support.
Not only was I refused a refund, (i mostly expected this, but it was worth a shot), but after the following statement from me
]: As you have stated that you are refusing my refund request for a digital download that you acknowledge I can not use at this time, we can close this ticket.
accepting the refusal and asking to close the ticket, this was the response
"sorry you think that you are more special than the other 3,000 people who have no issue waiting a few days"
While this is a small portion of the interaction, it was incredibly disproportionate to me accepting the refusal and asking to close the ticket.
I have never seen developers for a plugin speak to users this way.
tl:dr. Plugin works, but apparently uses an api that takes an incredibly long time to update, leaving users without an anticheat solution for weeks after an update. Asking for support of any kind from the dev team is going to lead to an incredibly unpleasant and toxic response.
https://gyazo.com/91c7989c43b3c56ab4b184a100d9f28a
https://logs.frap.cc/poboqoqiha